Clear handling for maintenance and account data.

Summary

This page covers account data, company records, uploaded files, support requests, security logs, notifications, and optional AI usage.

Contact

Questions about privacy, exports, or deletion requests can be sent to support@sparkcmms.com or your company owner.

Information we collect

• ✓Account details such as name, email, role, company, and login settings.
• ✓Maintenance records such as work orders, assets, PMs, inventory, sites, buildings, notes, and history.
• ✓Files uploaded by your company, including manuals, photos, documents, and knowledge base material.
• ✓Support form information such as name, company, reply email, subdomain, issue type, and issue description.

How we use it

We use data to provide the CMMS, route users to the right company workspace, enforce permissions, deliver notifications, support troubleshooting, maintain backups, improve reliability, and secure the service.

AI and Knowledge Base data

When AI features are enabled, SPARK may index uploaded Knowledge Base content and permitted maintenance context so users can search, summarize, or draft more effectively. AI features are optional modules and can be hidden when not enabled.

Sharing and service providers

SPARK may use trusted providers for hosting, database storage, backups, email delivery, monitoring, security, and support. We do not sell company data or personal information.

Security and account responsibility

Users should protect passwords, use two-factor authentication when available, and report suspicious activity to a company owner or SPARK support. Company owners and admins control user approvals, roles, and workspace access.

Retention, exports, and deletion

Company records are kept as needed to provide the service, maintain audit history, support backups, and meet operational needs. Company owners can request exports or deletion review by contacting SPARK support.